Shopify Manager

SHOPIFY MANAGER

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for a highly motivated and detail-oriented Shopify Manager Customer Service and Business Operations Specialist to support our growing e-commerce business. This role will ensure excellent customer experiences across our Shopify stores, streamline operations, and provide insightful reporting. The ideal candidate is a problem-solver with strong communication skills and a passion for delivering exceptional service. This position offers the opportunity to contribute significantly to the growth of the business.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Shopify Manager will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to issues, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise and their everyday relationships with their team.

CORE RESPONSIBILITIES

Customer Service:

• Respond promptly and professionally to customer inquiries via email, chat, phone, and social media.
• Resolve customer issues and complaints efficiently and empathetically.
• Process orders, returns, and exchanges.
• Proactively address potential customer issues and identify trends.
• Maintain a positive and helpful brand voice in all customer interactions.
• Develop and maintain customer service documentation and FAQs.

Business Operations:

• Manage inventory levels and coordinate with suppliers (as needed).
• Process and fulfill orders, ensuring accuracy and timely shipping.
• Monitor and track shipments, proactively addressing any delays or issues.
• Manage product listings and ensure accuracy of information.
• Assist with basic website maintenance and updates.
• Collaborate with other team members to improve operational efficiency.

Reporting:

• Generate basic reports on key metrics, such as sales, customer satisfaction, and order fulfillment.
• Analyze data to identify trends and areas for improvement.
• Provide regular updates to management on key performance indicators.
• Assist in developing and implementing strategies to improve business performance.

Shopify Store Management (Across Multiple Stores):

• Manage and maintain all aspects of our Shopify stores, including product listings, inventory, and customer data.
• Ensure consistency in branding and messaging across all stores.
• Implement best practices for Shopify store management.
•  Coordination with the fulfillment center in the USA
•  Coordination of raw ingredients purchases and shipping items to co-packers
• Understand the management of affiliate programs through TikTok and Instagram with Shopify plugins

Other Duties:

●       Perform other related tasks and projects as assigned.

REQUIREMENTS & QUALIFICATIONS

• Proven experience in customer service, preferably in an e-commerce environment.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using Shopify (essential).
• Experience with inventory management and order fulfillment processes.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel in particular).
• Basic data analysis and reporting skills.
• Experience managing multiple Shopify stores is a plus (or a willingness to learn quickly).
• A positive attitude and a passion for providing excellent customer service.

 POSITION SCHEDULE DETAILS

• Part-time remote position

• Monday - Friday 

BENEFITS & PERKS

• Health Insurance Subsidy.

• Internet and Electricity subsidy.

• And more..