Shopify Operations Assistant for an E-Commerce Company in Australia (Home Based Part Time)
Virtual Coworker
Part-time
Remote
Australia
Invoice Processing:
• Process invoice payments for orders and services.
• Review new Shopify orders marked for drop shipping and place orders with relevant suppliers.
• Respond to general customer enquiries regarding product information, shipping, and other common questions.
• Check the inbox hourly for new emails.
• Check and manage returns or RTS (return to sender) orders.
Order & Dropship Management:
• Fulfill drop ship orders received via email. Email & Customer Support:
• Create and send invoices for NDIS and school orders.
• Log ongoing customer queries and issues in the shared Google Doc.
Ongoing Daily Tasks:
• Monitor Slack for updates or the logistics team.
• Flag any out-of-stock issues, shipping delays, or urgent queries.
Weekly Tasks:
• Archive old emails to keep the inbox organized.
• Follow up on pending school purchase orders.
• Monitor and flag low stock levels in the inventory sheet.
• Track and log customer complaints or reviews.
• Send a short weekly summary/update.
• Process invoice payments for orders and services.
• Review new Shopify orders marked for drop shipping and place orders with relevant suppliers.
• Respond to general customer enquiries regarding product information, shipping, and other common questions.
• Check the inbox hourly for new emails.
• Check and manage returns or RTS (return to sender) orders.
Order & Dropship Management:
• Fulfill drop ship orders received via email. Email & Customer Support:
• Create and send invoices for NDIS and school orders.
• Log ongoing customer queries and issues in the shared Google Doc.
Ongoing Daily Tasks:
• Monitor Slack for updates or the logistics team.
• Flag any out-of-stock issues, shipping delays, or urgent queries.
Weekly Tasks:
• Archive old emails to keep the inbox organized.
• Follow up on pending school purchase orders.
• Monitor and flag low stock levels in the inventory sheet.
• Track and log customer complaints or reviews.
• Send a short weekly summary/update.